Adding live chat to a WordPress website

A visitor who wants to ask one short question before buying or enquiring often leaves if there is nowhere to ask. A live chat gives them an immediate channel, and you keep the conversation history.

We pick a chat tool that fits your case, configure it, and add it to the site without breaking cookie consent or page speed.

What the work includes

Choosing the tool. For example Tawk.to, Crisp, Tidio, a WhatsApp or Messenger button, or a live chat of your own choice. We recommend one after looking at your case: how many conversations, who answers and in which language.
Account and installation. Creating the chat account or connecting an existing one, and adding the widget to your WordPress site.
Branding. Colours, logo, welcome text and widget position, so it fits the look of the site.
Working hours and offline form. The chat is open during your hours; outside them the widget asks for an e-mail address and a message so you can reply later.
GDPR and cookies. The chat loads only after consent in the relevant cookie category. We connect this to your existing cookie banner.
Speed. The chat script is loaded with a delay, for example after the first user interaction, so it does not affect page load time.
Notifications. New conversations reach you by e-mail, Slack or a phone app, depending on what the tool supports.
Testing. We check the widget on phone and desktop, and that nothing loads without consent.

What we need from you

Administrator access to WordPress.
Who answers the chats, when, and in which language.
Your logo and colours if you want the chat branded.
Access to an existing chat account, or permission to create a new one.

What is not included

Answering the chats, writing reply templates and training a support team.
AI answering bots and complex workflows beyond what the tool itself offers.
Writing a cookie banner and privacy policy if you do not have them yet; ask us about that separately.

Who it fits

This suits a small or mid-sized company, a web shop or a service provider that wants quicker contact with visitors. If the site is already slow, start with speed optimisation. To measure what the chat does, Google Analytics 4 and Tag Manager is a good fit.

approx. 2 h Typical scope

50 € Hourly rate + VAT

100 € Estimated total

Get an exact price

This is an estimate, not a quote. We’ll review your site free of charge first and tell you the exact time required. If the job turns out smaller, you pay less – we bill for the time actually spent.

How this job works

Send an enquiry

Send us your site address and a couple of sentences about the problem. We usually reply the same or the next working day.
We review it and give you the price

The assessment is free. You’ll know the exact time and price before you decide on anything.
We do the work and report back

We take a backup before making changes. When the work is done you get a summary of exactly what was done and what to keep an eye on going forward.

Frequently asked questions

Which chat tool should I choose?

We recommend one after looking at your case. Tawk.to, Crisp and Tidio suit a team that answers directly on the web; a WhatsApp or Messenger button suits you if conversations already happen there.

Does the chat need cookie consent?

Usually yes, because the widget sets cookies or stores visitor data. We configure the chat to load only after consent.

Will the chat slow the site down?

Not noticeably when added carefully. We load the script with a delay and measure before and after.

What happens when nobody is available?

Outside working hours the visitor sees an offline form where they leave an e-mail and a message. The answer reaches you by e-mail or Slack.

How much does it cost and how long does it take?

After a free review and estimate we bill the actual time spent. A subscription to the chat tool, if it is paid, goes to the tool's provider separately.

Testimonials

What our clients say

Long-standing partnerships say more than any slogan. Several of the clients below have been with us for over seven years.

We have worked with Birk for eight years now. This time we wanted a new website for the company, and the goals were set high from the very start – in visuals, functionality, manageability and SEO. Thanks to Birk’s professional approach we got a website of a high standard that met our expectations 100%. The collaboration went smoothly because Birk is a very good and direct communicator, helpful, dependable and conscientious.

Karina Riive LIGNAMETS OÜ, FARMLAND PURCHASING MANAGER

We ordered a feature-rich bespoke online store from Zezz. It was also important that it integrate with our accounting software. Zezz handled the task well and has been our day-to-day web development partner since 2018. Overall score 8/10 – there is always room to do better.

Aivo Kuldmeri WESTBERG KAUBANDUS, MANAGING DIRECTOR

As a client you sometimes feel that you don’t know exactly how, and sometimes not even exactly what. But our collaboration has produced a website that our own people value and others try to copy. Thank you for the patience, the good ideas and the understanding. Thank you for visualising it and making it visible. I liked that Zezz keeps its word and stays flexible.

Mart Tilk MANAGER, MÄRJAMAA SPORTS CENTRE

See our clients and testimonials

Get in touch

Let’s talk about your project

The first hour of consultation is free and comes with no obligation. We usually reply the same or the next working day.

The first hour is free – even if we don’t end up working together
You get a concrete price and timeline, not a vague “about”
No sales pressure and no automated follow-up calls

+372 5685 6556 hello@zezz.ee

Request a quote

Describe what you need in a couple of sentences. We’ll get in touch and arrange a free consultation.

Your details are never shared with third parties or used for newsletters.